Mayday! Mayday! The moment Sophie has been dreading has arrived: from 31 December 2024, it will no longer be possible to access S-Net without using Luxtrust Mobile! That gives her six months to convince her dad to accept the technology and replace his physical Token with the Luxtrust Mobile app. And if you’d had dealings with her dad, you’d know that’s no easy task!
Banking made easy with LuxTrust Mobile
A rainy Sunday - time to tidy up your desk! It's an activity that often leads to long-lost items being found, such as the document Marc was looking for everywhere, his stapler and then his LuxTrust token. But hasn't he seen on social networks that we’ll soon be saying “bye bye” to the token? Find out how LuxTrust Mobile makes banking easier.
LuxTrust products are designed to meet the security needs of both retail and professional users online. More specifically, they are designed to prevent identity theft and guarantee data integrity during digital interactions and exchanges.
That's exactly why Marc uses LuxTrust. Since losing his token at a bad time, Marc has activated his LuxTrust Mobile application. He can use the app as a digital identity document for online transactions, bank transfers via S-Net, or to sign tax returns electronically on myguichet.lu.
He appreciates the benefits of the LuxTrust Mobile application because:
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It’s more practical - lost tokens are a thing of the past.
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It’s easier to use (FaceID, TouchID) and can even be used on two devices (smartphones, tablets).
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It offers improved compatibility with 3D Secure* when paying by card.
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More information is required during validation ** compared to the token's OTP ("one-time-password").
How do I migrate?
Marc has already activated his LuxTrust Mobile and has promised to help Sophie and their parents migrate to the application.
It couldn't be easier!
Over a nice cup of coffee, Marc:
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Installs the LuxTrust Mobile app from the Apple or Android store.
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Explains how to enter the UserID, password and OTP, for those who still have a physical token.
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Explains how to set a PIN code (6 digits) with the smartphone name.
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Shows how to finalise activation through LuxTrust text message (note that LuxTrust will only send the message after a 4–6-hour delay)
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Makes his family aware that, once activated, LuxTrust will never ask for identification information by text or e-mail - the app will be the only gateway!
What should I do with my physical token?
In the medium term, therefore, the token will disappear for all authentication purposes. It may still work on myguichet for a while, but at some point, it will no longer be usable.
You can return the physical token to your branch to ensure that the battery and hardware are properly dealt with, both in terms of security and recycling.