Banking made easy with LuxTrust Mobile

LuxTrust products are designed to meet the security needs of both retail and professional users online. More specifically, they are designed to prevent identity theft and guarantee data integrity during digital interactions and exchanges. 

That's exactly why Marc uses LuxTrust. Since losing his token at a bad time, Marc has activated his LuxTrust Mobile application.  He can use the app as a digital identity document for online transactions, bank transfers via S-Net, or to sign tax returns electronically on myguichet.lu.

He appreciates the benefits of the LuxTrust Mobile application because:

• It’s more practical - lost tokens are a thing of the past.

• It’s easier to use (FaceID, TouchID) and can even be used on two devices (smartphones, tablets).

• It offers improved compatibility with 3D Secure* when paying by card.

• More information is required during validation ** compared to the token's OTP ("one-time-password").

(*) What is 3D Secure?

(**) the name of the beneficiary and transaction amount are displayed, as well as a reason for LuxTrust authentication access (e.g. S-Net login).

From April 2024 (note that this is not an April Fool's joke 😀 ), the physical LuxTrust token will no longer be supported for validating transactions in S-Net.

Why?

The migration will provide customers with greater security in the face of increasingly frequent fraud.

Marc has already activated his LuxTrust Mobile and has promised to help Sophie and their parents migrate to the application.

It couldn't be easier!

Over a nice cup of coffee, Marc:

• Installs the LuxTrust Mobile app from the Apple or Android store.

• Explains how to enter the UserID, password and OTP, for those who still have a physical token.

• Explains how to set a PIN code (6 digits) with the smartphone name.

• Shows how to finalise activation through LuxTrust text message (note that LuxTrust will only send the message after a 4–6-hour delay)

• Makes his family aware that, once activated, LuxTrust will never ask for identification information by text or e-mail - the app will be the only gateway!

In the medium term, therefore, the token will disappear for all authentication purposes. It may still work on myguichet for a while, but at some point, it will no longer be usable.

You can return the physical token to your branch to ensure that the battery and hardware are properly dealt with, both in terms of security and recycling.