Today

Buying a home: Our support is valued by customers and recognised by experts

Buying a home is one of the most important projects in life. Yet, even before viewing a property or submitting a financing application, many questions arise: what budget can I consider? How much can I borrow? What impact will a mortgage have on my finances? What steps do I need to take? In this context, having access to clear information and easy-to-use tools is no longer simply an advantage. It has become a genuine expectation among prospective homeowners. This is precisely what the “Mortgage Credit Benchmark 2026”, conducted by Sia, highlights. We take a closer look at the study together with Mirko Kessler, Vice President and Head of Business Unit Product & Project Management, and Luc Sinner, Deputy Head of Business Unit Marketing, at Spuerkeess.

Can you tell us what the “Mortgage Credit Benchmark 2026” study conducted by Sia is about?

The annual study carried out by Sia analyses the mortgage financing journeys offered by 68 financial institutions across Western Europe. The benchmark provides a comprehensive assessment of the mortgage market in France, Spain, the United Kingdom, Ireland and the Benelux region.

It offers the most extensive and in-depth comparison of customer journeys relating to mortgage lending across these countries. Using an objective methodology, the study identifies the most effective mortgage prospecting journeys within this regional scope.

According to the 2026 study, Spuerkeess offers the highest-quality mortgage financing journey in Luxembourg. What initiatives have you put in place?

Indeed, the 2026 edition of the study ranks Spuerkeess as the financial institution offering the highest-quality mortgage financing journey in Luxembourg.

The study highlights that digital channels are now at the heart of the borrower experience and play a decisive role in the choice of a financial partner.

We know that even before meeting an advisor, customers want to understand their borrowing capacity, assess different financing scenarios and obtain answers to their key questions.

Spuerkeess proposes the most digitalized mortgage journey.

SIA

Why does Spuerkeess invest so much effort in this area?

At Spuerkeess, we firmly believe that a property financing journey does not begin on the day you sign your mortgage agreement, but much earlier. Customer expectations continue to evolve, and improving the user experience remains an ongoing process.

Buying a property is a financial commitment that often spans several decades. It is therefore essential to make informed decisions based on reliable information tailored to your personal situation. This is where Spuerkeess has an important role to play.

Understanding your borrowing capacity, assessing the impact of monthly repayments on your budget and comparing different financing options all help you approach your project with greater confidence.

Digital tools play a key role by allowing future buyers to carry out an initial assessment of their plans whenever and wherever they choose. However, they do not replace discussions with a specialist when more specific questions arise.

It is precisely this combination of autonomy and expert support that characterises the most effective customer journeys today.

The recognition received through the “Mortgage Credit Benchmark 2026” provides independent validation of this approach. It highlights the importance of support that goes beyond financing solutions alone, aiming instead to inform, guide and simplify every stage of the property journey.

You might also like

Housing