FAQ Wero

Wero is a new European digital payment solution designed for simplicity and convenience. It enables users to send money instantly and make payments – online or in-store – directly from their bank accounts. It’s already live across Belgium, Germany and France, with the Netherlands and Luxembourg following in 2026 and more countries coming soon.

Wero is owned by  EPI, the "European Payments Initiative", an innovative partnership bringing together European banks and financial institutions".

BGL BNP Paribas, BIL, Raiffeisen, Spuerkeess and Post Finance will launch the Wero app during the summer period. Wero will be available from other banks, such as Banque de Luxembourg, in 2027.

You still get the security and ease of use of Payconiq. Indeed, Wero offers a high level of security based on European standards for security, compliance and data protection. 

Payconiq is evolving into Wero, and changing from a national solution into a truly European way to pay.
Wero is designed to match the ways people want to pay, both today and in the future. It's backed by major European banks and financial institutions with the long-term ambition of enabling secure, simple and sovereign payments across Europe.  
Payconiq has been a huge success in Luxembourg, but Wero takes things to the next level as we build a strong, sovereign European payment solution. 

Wero evolves Payconiq from a national payment solution into a broader European payment solution with exciting new features, including the ability to pay in other countries.

No worries! Switching to Wero is simple, quick, and completely hassle-free. Here’s how:

1. Download Wero: go to the Google Play Store or the Apple Store and install the new app.
2. Link your account: connect your bank account in just a few clicks.
3. Set up your username: use either your phone number or your e-mail address.

That’s it! In less than a minute, you’ll be ready to use Wero. There’s no need to recreate your entire profile - everything is designed to make the transition smooth and seamless.

No worries! Getting started with Wero is simple, quick, and completely hassle-free. Here’s how:

1.    Download Wero: go to the Google Play Store or the Apple Store and install the new app.
2.    Link your account: connect your bank account in just a few clicks.
3.    Set up your username: use either your phone number or your e-mail address.

That’s it! In less than a minute, you’ll be ready to use Wero.
 

To obtain your S-Net agreement and gain access to your online banking services, please contact your Advisor via Spuerkeess Direct or visit one of our branches.

Once your S-Net agreement has been set up and you have completed your LuxTrust authentication in S-Net Mobile, getting started with Wero is easy. Here’s how:

1. Download Wero: go to the Google Play Store or the Apple Store and install the app.
2. Link your account: connect your bank account in just a few clicks.
3. Set up your username: use either your phone number or your e-mail address.

That’s it! In no time, you’ll be ready to use Wero.

The full transition will be complete by the end of September 2026, when the Payconiq app and brand will no longer be used.

In September 2026, Payconiq payments and services will start transitioning to Wero. You will be invited to download the Wero app from the App Store / Play Store or the Google Play Store and link your preferred bank account(s) to Wero. As soon as you've done that, you'll be good to go.

Once your bank offers Wero, it's time to download the Wero app from the App Store or Google Play Store.
To set up your wallet, just open the Wero app and follow the instructions to connect your bank account. During the process you will be redirected to your bank’s app or website to verify your identity with LUXTRUST, Luxembourg’s secure digital identify solution.
You will need to connect your bank account to a unique phone number or email address.

The Wero app allows you make different types of payment actions such as: 
 

• Send or request money
• Pay a request from a friend or family member
• Pay an invoice by scanning a QR Code
• Pay for your purchases in store by scanning a QR Code.
• Pay online with participating merchants. Please note  Payconiq online QR Codes cannot be scanned from the Wero App.

The Wero app also allows you to keep track of:

• your payment related activities (money sent, status of payment requests, payment requests you have paid, etc.)  
• your wallet and account management activities 

Wero is committed to keeping your personal and financial information safe. Our service is built with security as a top priority, meeting high European government and banking industry standards to keep your information safe and your payments secure.
Wero works closely with your bank to ensure your data is protected at every step. The Wero App is secured by your phone’s built-in authentication methods (PIN, fingerprint, or facial recognition) which means only you can access your Wero account from your device.
For the highest level of protection, we recommend enabling biometric authentication (fingerprint or face recognition) if your phone supports it, and always keeping your Wero app and your banking app updated to the latest version.

You can add as many supported bank accounts as you like the Wero app, even if they are with different banks. You can see which banks support Wero in the bank selector. Please note you will need to use a different phone number/e-mail address for each account you link to Wero.
 

Wero is designed to be as secure as it is simple to use. It offers bank-level security, and every transaction must be confirmed either with your password or, more likely, the biometric security in your phone. It always pays to be careful when shopping or banking online, however, so please check out our 10 golden rules to help keep your money safe:  https://wero-wallet.eu/10-golden-rules 

You can use Wero app for invoices, in-store payments, and sending or receiving money between family and friends. Online e-commerce transactions are possible with first merchants.

Yes. You can use your Wero app during the transition period to scan a Payconiq QR code on an invoice and in store.

You can use the Wero app in other Wero markets including Belgium, France, Germany and the Netherlands. 

• You can send and receive money  between Wero users in Belgium, France, Germany and Luxembourg. Please note both parties must have activated Wero, but there are no restrictions on international instant transfers between participating countries.
• For online payments, some merchants in countries including Germany and Belgium have started offering Wero as a payment method on their website. You can pay online at any merchant offering Wero as soon as you have linked your bank account to Wero.
• You can also scan any Wero QR Code with the Wero app to make a payment, regardless of the country. 
   

Yes. For person to person payments, all Wero users from Belgium, France, Germany and the Netherlands can send and receive money to and from Luxembourgish users, provided they are eligible for Wero.
They can also scan and pay Wero QR Codes in Luxembourg, just as Luxembourgish users can scan Wero QR Codes abroad.

Wero is available free of charge to consumers in every country.
And paying or getting paid in another country does not cost more than an SCT Inst payment.

Once your bank begins to offer Wero to its customers you will no longer be able to download the Payconiq app or add a bank account to Payconiq. You should download and use the Wero app instead.

From the end of September 2026, you will be able to use your Wero app to pay at most merchants.

Wero will add new payment types in the future including subscriptions, payment on shipping/delivery, one-click payments and many more. We will also add purchase protection and, later, value-added services such as the integration of loyalty cards and digital ID.

No, the Payconiq app will cease to function once the migration to Wero is complete. To avoid any issues with payments in the future, we recommend you downloading the Wero app and connect your preferred bank account(s).

During September 2026, businesses that were previously equipped with Payconiq will be gradually migrated to Wero. During this transition period, you will be able to use both Payconiq and Wero until 30 September 2026. From October onwards, only Wero will be available for payments. Over time, more merchants will also offer Wero as a payment solution. Keep an eye out for the yellow Wero button when making a purchase.