Spuerkeess: Payment cards

3D Secure

Miles & More

Debit card

LuxTrust Mobile

Contactless

Credit cards

General issues

What do I do in case of loss or theft of my payment card?

What should I do if my card is damaged or defective?

Quelle est la limite mensuelle de ma carte de crédit et comment l'augmenter ?

What should I do if I forget my PIN?

Security recommendations for your payment cards

What should I do if my card has been retained by an S-BANK ATM?

What should I do if I suspect fraud?

What types of insurance and assistance are included with my Visa card?

Can I use my new card right away?

What should I do with my old card once I receive the new one?

A question specific to the use of 3D Secure and LuxTrust.

How do I enable LuxTrust Mobile?

How does LuxTrust Mobile work?

What exactly is 3D Secure?

Is 3D Secure secure?

How to activate 3D Secure?

3D Secure – How does it work?

I did not need to authenticate myself using 3DS. Why was that?

LuxTrust Mobile displays a payment to be approved, without my having made any purchase. Why might that be?

Contactless cards

What amounts can I pay in contactless mode?

Does my card only allow me to make contactless payments?

Miles & More cards

How long are my miles valid?

Who should I contact if I would like to redeem my award miles for flight awards?

Can I use my Miles & More membership card with a second Miles & More Luxair Visa card?

J'ai oublié de mentionner l'existence d'une carte de membre Miles & More lors de ma commande d'une carte Miles & More Luxair Visa. Que faire ?

When can I benefit from the travel cover insurance (Death/Invalidity)?

What trips are covered by the cancellation and interruption insurance?

I would like to change the email address that you have on file for my Miles & More account. Who should I contact?

Specific questions about how to use your debit card?

What should I do if my card is used fraudulently online? (copy 1)

What should I do if my card is damaged or defective?

Does Visa Debit have a purchasing limit?

Can I change the purchasing limit on my card?

Can my children make online purchases with their Axxess card?

How do I cap the purchasing limit on my children’s Axxess card?

Does Visa Debit work worldwide?

Use of your credit card

What is the monthly closing date (debit date) for my credit card?

Questions concerning packages

How many cards will be included in my package?

What does it cost to add another card to a Zebra package?

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