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Frequently asked questions about payment cards and packages
Frequently asked questions about payment cards and packages
3D Secure
Miles & More
Debit card
LuxTrust Mobile
Contactless
Credit cards
General issues
What do I do in case of loss or theft of my payment card?
What should I do if I have forgotten the PIN for my bank card?
Quelle est la limite mensuelle de ma carte de crédit et comment l'augmenter ?
What should I do if I forget my PIN?
Security recommendations for your payment cards
What should I do if my card has been retained by an S-BANK ATM?
What should I do if I suspect fraud?
What types of insurance and assistance are included with my Visa card?
Can I use my new card right away?
What should I do with my old card once I receive the new one?
Contactless cards
What amounts can I pay in contactless mode?
Does my card only allow me to make contactless payments?
Miles & More cards
What trips are covered by the cancellation and interruption insurance?
When can I benefit from the travel cover insurance (Death/Invalidity)?
How long are my miles valid?
Who should I contact if I would like to redeem my award miles for flight awards?
Specific questions about how to use your debit card?
What has changed compared with my current V PAY card?
What should I do if my card is stolen?
What should I do if my card is used fraudulently online?
Does Visa Debit have a purchasing limit?
Can I change the purchasing limit on my card?
Can my children make online purchases with their Axxess card?
How do I cap the purchasing limit on my children’s Axxess card?
Does Visa Debit work worldwide?
Use of your credit card
What is the monthly credit limit for my credit card?
Questions concerning packages
What are the new pricing conditions for the packages?
How many cards will be included in my package?
What does it cost to add another card to a Zebra package?
What is the price of my new Visa card and my package?
When will the new package terms and conditions take effect?
When will the new card terms and conditions take effect?
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