S-Net Mobile: banking at your fingertips

Some banking solutions have already incorporated this concept, allowing their customers to manage their holiday reservations, travel tickets, insurance, meal orders, etc., via their banking apps, in addition to their finances and investments.

Artificial intelligence is increasingly used for certain processes to improve the customer experience.

Many banking applications are already using this technology to recommend personalised content or to provide digital applications that can respond to customers' needs 24 hours a day via immediate text messaging.

Artificial intelligence also reduces the processing time for certain requests and in some cases provides an instant response to customers.

As this technology is rapidly developing, our main challenge is to leverage these advantages to offer our customers new services that are also useful for managing their finances.

Open Banking has gained momentum through the European Payments Service Directive 2 (PSD2). The idea is to allow customers to access their payment accounts and manage their finances through third-party providers.

This allows customers to benefit from a more competitive market, turning bank portability into an attainable reality for everyone. In order to keep in touch with the customer, banks will need to offer the best possible user experience.

At Spuerkeess, we take particular care to design our features in collaboration with our clients, regardless of their familiarity with digital technology.

Once developed, our new features are tested by a group of users to ensure that the changes made meet customer expectations.

If you would like to be included in our beta tester programme, please contact us by e-mail at snet.feedback@spuerkeess.lu.

At Spuerkeess, the security of our application is one of our top priorities. Our app is secured through various LuxTrust authentication methods. Chez Spuerkeess, la sécurité de notre application est l’une de nos priorités absolues. Notre App est sécurisée grâce aux différents moyens d’authentification LuxTrust.

Some customers are reluctant to use S-Net Mobile out of fear that their bank balances will be seen by prying eyes.

At Spuerkeess, we have equipped our desktop and mobile versions of S-Net with a feature to hide account balances.