Lounge KEY
Service and benefits
- Access to more than 1.000 lounges
- Lounge access regardless of the ticket class (Economy, Business, First)
- Access via a digital card available in the mobile application
- Lounge access is granted through the digital card in the LoungeKey mobile app
- Complimentary access for the cardholder + 1 guest
- For additional guests: EUR 30 per person per visit
- The mobile app:
- is mandatory to access lounges and allows you to locate available lounges
- provides exclusive offers for LoungeKey clients
- applies discounts directly at the point of payment - digital card required
- sends push notifications upon arrival at the airport with available lounge information and benefits
Visa Concierge
- Digital concierge platform
- Accessible via www.visaconcierge.eu or the “Visa Concierge EU” mobile app
- Registration is required to use the service (via website or app)
- 3D Secure activation is mandatory
- Contact available via online request, WhatsApp, or telephone (+352 4015 4015)
- Exclusive offers and city guides available on the platform
- Single point of contact
- Free service with unlimited use, no cancellation or usage fees
- After registration, the customer receives an email to verify their account. This verification is mandatory in order to activate the account
Benefits overview
- Travel insurance: minimum 30% of the trip must be paid using the Infinite card
- Insurance does not apply for travel with a private car without a booked stay. However, one payment made during the journey with the card qualifies for assistance if needed.
- couverture en cas de besoin d’assistance.
- Rental car excess waiver: does not replace comprehensive insurance (casco). Covers only the excess in the event of a claim. You may opt for insurance with a higher excess
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l. Insurance
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Travel accident (death/disability)
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EUR 500.000
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Trip cancellation/interruption
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EUR 20.000 per card per year
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Luggage protection (loss or theft)
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EUR 5.000 per insured person per claim (max. EUR 2.500 per item)
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Baggage delay > 8 hours
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EUR 500 per insured person per claim (not valid upon return to the country of residence)
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Missed departure
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EUR 500 per claim
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Flight delay > 4 hours
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EUR 500 per trip
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Extended stay in the event of delay > 24 hours
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EUR 150 per day for 7 days (max. EUR 1.050 per trip)
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Purchase protection (theft or damage)
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EUR 3.000 per claim (max. EUR 5.000 per year)
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Online purchase delivery protection
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EUR 2.500 per year (max. EUR 1.500 per item)
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Outstanding balance in the event of accidental death
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max. EUR 20.000
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Damage to sports equipment
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EUR 5.000 per claim (max. EUR 2.500 per item)
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Extended warranty
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EUR 4.000 per claim (max. EUR 6.000 per year)
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Theft of cash
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EUR 2.500 per claim (max. EUR 5.000 per year)
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Rental car excess waiver / e-mobility
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max. EUR 20.000 per claim
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