Spuerkeess: What do I do in case of loss or theft of my payment card?

Report the loss, theft or fraudulent use of your cards to the police station within 24 hours.
Send your written statement and a copy of the statement to the police authorities as soon as possible to Worldline Financial Services, 33 Rue du Puits Romain, L-8070 Bertrange.

Visit a Spuerkeess branch to order a new card or via S-net store. If it’s a debit card or a credit card, it’s automatically replaced.

Forms for an event of claim