What do I do in case of loss or theft of my payment card?

1. Block your card by contacting Worldline Financial Services (Europe) S.A. on (+352) 49 10 10. This service is available 24/7

2. File a complaint with the police.

  • Report the loss, theft or fraudulent use of your cards to the police station within 24 hours.
  • Send your written statement and a copy of the statement to the police authorities as soon as possible to Worldline Financial Services, 33 Rue du Puits Romain, L-8070 Bertrange. 

3. You will receive a new card.

Your debit or credit card will be replaced automatically following its blocking by once Worldline Financial Services (Europe) S.A. has blocked your previous one.