1. Block your cards by contacting Worldline 24/7 at (+352) 49 10 10

2. File a complaint with the Luxembourg Police

  • Report the loss, theft or fraudulent use of your cards to the police station within 24 hours.
  • Send your written statement and a copy of the statement to the police authorities as soon as possible to Worldline Financial Services, 33 Rue du Puits Romain, L-8070 Bertrange. 

3. Replace your card

Visit a Spuerkeess branch to order a new card or via S-net store. If it’s a debit card or a credit card, it’s automatically replaced.