Spuerkeess: What do I do in case of loss or theft of my payment card?

1. Cancel your cards:

Immediately contact Worldline Financial Services at (+352) 49 10 10 (available 24/7)!

2. Notify:

Notify the loss, theft or fraudulent use of your cards to the police within 24 hours.
Confirm the report as quickly as possible in written form to Worldline Financial Services, 33, Rue du Puits Romain, L-8070 Bertrange, along with a copy of the police notification (always keep a copy of your statement).

Forms for an event of claim

3. Replace your card:

If your card is lost, contact your Spuerkeess branch to order a new card. Debit and credit cards are automatically replaced.

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