Saving and investing
Information & help
Information & help
Information on S-Net
Information on S-Net
Do you still have some questions concerning our e-banking solutions?
Please find your answer on our info&help page!
How do I open a current account?
The S-Net features
What is a certificate of banking details (RIB)?
How can I modify my personal data?
How do I increase my credit card limit?
How do I request a reissue of the PIN code of my credit cards?
How do I lock/unlock a direct debit?
How do I open/modify/cancel a standing order?
Payment from construction account
Tax area - safe deposit box
What are the eligibility criteria for the S-Net Tax Area?
Is the Tax Area available in S-Net Mobile?
Do I have to pay an annual fee to use the tax safe deposit box?
I opted out of the categorisation of transactions. Can I still use the Tax Area?
Can I use the tax safe deposit box even if I do not want to use the myTax assistant?
How is the safe deposit box organised in the Tax Area?
How does the tax safe deposit box work?
Can the accounts I added in S-Net from another bank be added to the tax safe deposit box?
What does my 2021 tax file contain?
So far, I have always accessed my annual supporting documents generated by Spuerkeess directly in my e-documents in S-Net in the “Certificates and taxation” folder. Will this change?
How does the automatic categorisation of transactions work?
What kinds of transactions will be automatically categorised in the safe deposit box?
How are my loans managed in the safe deposit box?
I noticed that some of my transactions have not been automatically categorised, while others have been categorised incorrectly. Can I manually change the content in my safe deposit box accordingly?
Can I influence the way the categorisation algorithm works?
Am I required to assign a category when I upload a document or add a transaction in the safe deposit box (from my transaction history)?
When you add transactions to the safe deposit box from the menu “+” and “Add transaction(s)”, where do they go?
What happens if I do not categorise my documents and/or certificates correctly or if I leave them in the “to be classified” sub-folder?
I have a joint current account. Will the transactions linked to this account be available in my tax safe deposit box?
My spouse/partner is also a Spuerkeess customer. Can I access the contents of my spouse’s/partner’s safe deposit box when I need to file our joint tax return?
Are the contents of the documents I upload in my Tax Area analysed?
Why can’t I delete certain kinds of documents from the safe deposit box?
I added a document to the wrong tax folder and/or the wrong year. What should I do?
Can I change the name of a transaction in the safe deposit box?
Do I have to give a name to the document to be uploaded?
Which document formats can I upload?
Is there a character limit for the names of documents I upload?
Can I upload multiple documents at once?
Can I change the name of a document added to the safe deposit box?
Why is it that some documents I upload are not immediately available in the safe deposit box?
When I try to add transactions from the safe deposit box, some transactions cannot be selected (select button is greyed out) after launching a search. Why?
When I upload documents, where are they stored?
How do I export a document from my safe deposit box?
Can I export an entire tax folder at once?
What happens to my documents if I terminate my S-Net agreement or my business relationship with Spuerkeess?
The Payconiq features
S-Payconiq will be incorporated into S-Net Mobile. What does change for me?
Do I have to download a new application to continue to benefit from the Payconiq mobile payment features?
Do I have to register before using Payconiq for the first time in S-Net Mobile?
Will the S-Payconiq app disappear?
I am already using a Payconiq application from another bank in Luxembourg. Can I also use Payconiq in S-Net Mobile?
I want to register to use Payconiq in S-Net Mobile, but I get the following pop-up "This mobile number is already registered with Payconiq".
Is there quick access to the Payconiq feature in S-Net Mobile?
I use Payconiq via S-Net Mobile; can I pay merchants located outside Luxembourg?
I use Payconiq via S-Net Mobile; can I send and receive money to/from Payconiq users located outside Luxembourg?
I use a Payconiq application; can I send a payment request to a Payconiq user?
How can I pay a merchant or an invoice by Payconiq?
How can I send money using Payconiq?
What happens when the beneficiary of my payment is not a Payconiq user?
Can I change the account to be debited while using the Payconiq "Send" function?
Is it possible to set an execution date in the future for my payment?
How can I create a payment request in Payconiq?
How can I know if the counterparty has already paid following my payment request?
I don't see whom I sent my payment request to. Is this normal?
Does S-Net Mobile automatically notify me when the counterparty has paid my payment request?
Can I delete a payment request that has already been sent?
Can I reshare a payment request that has already been sent?
Can I send the same payment request to several people?
Is there a maximum amount for a payment request?
What are the payment limits?
Can I send or request money to any phone number?
How am I sure the money really has been transferred?
Where can I pay with Payconiq?
Can I use Payconiq on the payment terminal in the store?
Are Payconiq payments shown on my account statement?
Are the functions of Payconiq available for professional use?
Do you have a specific question regarding stock market orders with S-Net?
Which stock exchanges are available on S-Net?
Can I cancel a stock exchange order?
I can't find the security I want to buy via S-Net.
Can I submit a “Stop” order via S-Net?
How do I search for funds on S-Net?
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Spuerkeess Internet Banking: whenever, wherever!
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S-Net & S-Net Mobile
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