Which information will be shared?

With your consent, only certain types of information will be made available to participating banks: Personal data (identity details, address, tax information, etc.) Supporting documents (identity document, proof of address, tax documents, etc.)

Which information will never be shared?

Your banking data will remain strictly confidential and will never be shared through this service, including: account balances banking transactions products you hold wealth and asset information

What happens if my information changes?

Your information can be updated at any time through S‑Net. If you have authorised data sharing, participating banks with which you are already a customer or an identified party may benefit from these updates.

Who can access the shared information?

Only participating banks with which you are already a customer or an identified party can access the information made available through the service, subject to your consent.

Is i-Hub a secure platform?

Yes. Protecting your data is a top priority for i‑Hub. The platform incorporates several advanced security measures: Strong authentication Encryption of data and documents Protection against unauthorised access Data hosting in Luxembourg Your data is processed in accordance with the applicable regulatory requirements for data protection.

Can I control the sharing of my data?

Yes. You are free to decide whether you wish to participate in the data-sharing service via i‑Hub. Once you have given your consent, it applies to all participating banks with which you are already a customer or an identified party. You may withdraw your consent at any time through S‑Net.

Why is it important to keep my information up to date?

Keeping your information up to date helps to: Ensure that communications reach you using the correct contact details. Ensure the proper delivery of your bank cards and banking documents. Facilitate the processing of your requests. Meet the legal and regulatory requirements applicable to the banking sector.

What should I do if I receive a suspicious message relating to i-Hub or Spuerkeess?

Remain vigilant against fraud attempts. To protect your data: Use only S‑Net and official Spuerkeess communication channels. Never disclose your LuxTrust credentials to a third party. Be cautious of e-mails, text messages or phone calls requesting personal or banking information.

Simplify your administrative processes with i-Hub!

Update your information once for multiple banks

More Info
FAQ's

i‑Hub is a Luxembourg-based digital platform specialising in the secure management of identification data and personal information.

Supported by leading institutions in Luxembourg’s financial sector, it facilitates the exchange of data between financial institutions within a secure environment that complies with regulatory requirements.

More information: i-Hub - KYC Partner Solution

One update for multiple banks

Update your information only once. Once you have given your consent, your information is automatically made available to participating banks where you are a customer or an authorised party.

Less administrative paperwork

Avoid submitting the same documents multiple times when you are a customer of several banks.

Save time in your daily life

Your information and supporting documents are centralised in a secure environment.

Full control over your data

You are free to activate this service and can withdraw your consent at any time.

In your S‑Net space, you can:

Give your consent to share your data via i‑Hub (Settings - Data Processing - i‑Hub Secure Document Management).
Update your information and documents.

With your consent, only certain types of information will be made available to participating banks:
Personal data (identity details, address, tax information, etc.)
Supporting documents (identity document, proof of address, tax documents, etc.)
Your banking data will remain strictly confidential and will never be shared through this service, including:
account balances
banking transactions
products you hold
wealth and asset information
Your information can be updated at any time through S‑Net. If you have authorised data sharing, participating banks with which you are already a customer or an identified party may benefit from these updates.
Only participating banks with which you are already a customer or an identified party can access the information made available through the service, subject to your consent.
Yes. Protecting your data is a top priority for i‑Hub.

The platform incorporates several advanced security measures:
Strong authentication
Encryption of data and documents
Protection against unauthorised access
Data hosting in Luxembourg
Your data is processed in accordance with the applicable regulatory requirements for data protection.
Yes.

You are free to decide whether you wish to participate in the data-sharing service via i‑Hub. Once you have given your consent, it applies to all participating banks with which you are already a customer or an identified party. You may withdraw your consent at any time through S‑Net.
Keeping your information up to date helps to:
Ensure that communications reach you using the correct contact details.
Ensure the proper delivery of your bank cards and banking documents.
Facilitate the processing of your requests.
Meet the legal and regulatory requirements applicable to the banking sector.
Remain vigilant against fraud attempts. To protect your data:
Use only S‑Net and official Spuerkeess communication channels.
Never disclose your LuxTrust credentials to a third party.
Be cautious of e-mails, text messages or phone calls requesting personal or banking information.

Simplify your administrative processes with i-Hub!

Update your information once for multiple banks

What is i-Hub?

Your benefits

One update for multiple banks

Less administrative paperwork

Save time in your daily life

Full control over your data

How does data sharing work?

Need help or wish to know more details about i-Hub?