Spuerkeess the ideal partner for the international community

Looking back, I must admit that I feel a little regret that we did not move to Luxembourg at that time. But even back then, the housing market was already quite expensive, a fact that as we all know has since not changed!

 

My day to day primary activity consists in onboarding new arrivals via our various Expat partners or directly via our website.

As the "chef d’orchestre", my responsibility is to provide our future clients with information and explanations concerning our various products and services and, sometimes, guide them into a different banking system than in their country of origin. Hence, ensuring that the onboarding process goes smoothly, resolve any potential problems and acting as the “transmission belt” between our Expat partners, clients, my colleagues in the Bank’s branches and back office.

I also nurture the relation with our diverse Expat partners by visiting their premises, keeping them up to date with new products or regulations or even involve them as speakers in conferences and events. Through pro-active appointments with potential clients, I provide them with every detail to guide their future arrivals towards the Spuerkeess "Expat Service". My networking leads to cross selling between our in house departments.

Another important part of my activity is to create events and visibility around the Expat International Community Luxembourg. Recent events organized at our building 19Lib, are:

• 10x6 "60 minutes in Luxembourg" in cooperation PaperJam-Delano Business Club,
• the ChinaLux Expat event (Chinese Chamber),
• the HR L&L conference for our Corporate Package companies,

The upcoming “Women workshops” for Expats spouses following their partners to Luxembourg and are willing to set up their own business, etc.

Spuerkeess also promotes and sponsors external events with several Chambers of Commerce (International community), at this moment, The British Chamber, The American Chamber, The French Chamber and Chinese Chamber. We could work with many more chambers but lack of time is an issue.

Participations to conferences, events for networking and promote our bank, diverse articles published around the Expat Community (International School, Education Guide, Delano publicity, City Savvy, Lux WMN, Expatica, Just arrived, etc) are amongst my activities.   

All this provides us with the opportunity to generate additional visibility and shine a light on our added value "Expat Services".