Spuerkeess: You think you have been a victim of phishing. What should you do?

If you think you have been a victim of phishing, we recommend that you take the following actions:

Block your S-Net agreement

Log in to your S-Net access, either in the S-Net Mobile App or the Desktop version
Block the S-Net convention via the ‘Settings’ menu

S-Net Mobile

S-Net Desktop

Block your payment cards by contacting Worldline

Worldline Financial Services (Europe) S.A. is at your service 24/7 at (+352) 49 10 10 to block your bank cards

Change the password of your LuxTrust certificate

Go to www.luxtrust.com
In the top right corner, select 'MY LUXTRUST' and 'Change my password'.
For further questions, please contact LuxTrust at (+352) 24 550 550

File a complaint with the Luxembourg Police

and ask for their assistance with your case

Contact Spuerkeess Direct as soon as possible

Call (+352) 4015-1 (Hours: 7.00am to 7.00pm Monday to Friday)

Favour the use of LuxTrust Mobile

which will give you more security by providing more information on the transaction to be validated

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