If you think you have been a victim of phishing, we recommend that you take the following actions:

Block your S-Net agreement

  • Log in to your S-Net access, either in the S-Net Mobile App or the Desktop version
  • Block the S-Net convention via the ‘Settings’ menu

S-Net Mobile

S-Net Desktop

Block your payment cards by contacting Worldline

Worldline Financial Services (Europe) S.A. is at your service 24/7 at (+352) 49 10 10 to block your bank cards

Change the password of your LuxTrust certificate

  • Go to www.luxtrust.com
  • In the top right corner, select 'MY LUXTRUST' and 'Change my password'.
  • For further questions, please contact LuxTrust at (+352) 24 550 550

File a complaint with the Luxembourg Police

and ask for their assistance with your case

Contact Spuerkeess Direct as soon as possible

Call (+352) 4015-1 (Hours: 7.00am to 7.00pm Monday to Friday)

Favour the use of LuxTrust Mobile

which will give you more security by providing more information on the transaction to be validated