You think you have been a victim of phishing. What should you do?

If you think you have been a victim of phishing, we recommend that you take the following actions:

1. Block your S-Net agreement Log in to your S-Net access (S-Net Mobile App or Desktop version)

2. Block your payment cards by contacting Worldline at your service 24/7 at (+352) 49 10 10

3. Block your certificate by contacting Luxtrust at your service 24/7 at (+352) 24 550 550

4. Contact Spuerkeess Direct as soon as possible. Call (+352) 4015-1 (Hours: 8.00am to 6.00pm Monday to Friday)

5. File a complaint with the Luxembourg Police and ask for their assistance with your case

6. Favour the use of LuxTrust Mobile which will give you more security by providing more information on the transaction to be validated

Block the S-Net agreement via the 'Settings' menu

Do you need more detailed Information? Contact us

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Spuerkeess Direct

Monday to Friday 8:00 am to 6:00 pm