The tactic employed by tricksters is to send an e-mail, SMS or make a phone call in the bank's name, in which they use a pretext (e.g.: technical breakdown, internal enquiry, etc.), to lure their victim to a fake website (normally designed in the bank’s house style colours), where the victim is asked to provide personal data such as: their Internet banking agreement number, password or credit card details, LuxTrust credentials, etc.

There is no limit to the ways in which phishers operate to achieve their ends.

How can I protect myself against phishing?

  • Stay alert to e-mails, text messages as well as unsolicited calls or calls from unknown interlocutors.
  • Never send any personal data (Internet banking agreement number, password, credit card details, etc.) in reply to an e-mail.
  • Use preferably our S-Net Mobile application on your smartphone and tablet, or type into your Internet browser.
  • It is preferable to use LuxTrust Mobile for your transactions instead of the token. You will obtain more information about the transaction to be validated.
  • Spuerkeess will never send an e-mail or SMS asking its customers to reveal personal data about themselves (Internet banking agreement number, password or credit card details, etc.).
  • Spuerkeess will never send an unsolicited (or unrequested) non-encrypted e-mail or SMS containing an executable program to be installed on the customer's PC.
  • Spuerkeess will never call its customers by phone in order to ask them to communicate their personal data.
  • The S-Net site is authenticated by a digital certificate that has been issued on behalf of Spuerkeess. It is presented every time you log on.

If you think you have been the victim of such an attack – by having sent personal data about yourself to the sender of an e-mail – please block your agreement by selecting "Options - Block Agreement" in S-Net and contact us to obtain a new set of security documents.

We strongly advise you never to reveal personal data to a third party and in particular never to install an unsolicited program on your PC.