The tactic employed by tricksters is to send an e-mail in the bank's name, in which they use a pretext (e.g.: technical breakdown, internal enquiry, etc.), to lure their victim to a fake website (normally designed in the bank’s house style colours), where the victim is asked to provide personal data such as: their Internet banking agreement number, password or credit card details, etc.
There is no limit to the ways in which phishers operate to achieve their ends.
Never send any personal data (Internet banking agreement number, password, credit card details, etc.) in reply to an e-mail.
- Spuerkeess will never send an e-mail asking its customers to reveal personal data about themselves (Internet banking agreement number, password or credit card details, etc.).
- Spuerkeess will never send an unsolicited (or unrequested) non-encrypted e-mail containing an executable program to be installed on the customer's PC.
- The S-Net site is authenticated by a digital certificate that has been issued on behalf of Spuerkeess. It is presented every time you log on.
If you think you have been the victim of such an attack – by having sent personal data about yourself to the sender of an e-mail – please block your agreement by selecting "Options - Block Agreement" in S-Net and contact us to obtain a new set of security documents.
We strongly advise you never to reveal personal data to a third party and in particular never to install an unsolicited program on your PC.