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5th March 2025

Spuerkeess and Servipay partnership: Payment solutions for retailers, the self-employed and SMEs in Luxembourg

Servipay has provided payment solutions to retailers, the self-employed and SMEs in Luxembourg since 2012. Not only via physical payment terminals, but also with digital solutions such as mobile payments, online payments, etc. As a partner of Servipay, Spuerkeess offers its customers a preferential rate. To find out more about this partnership and this offer, we interviewed Etienne Renaux, CEO of Servipay, as well as our Spuerkeess experts: Bruno Mendes, Business Advisor Coordinator and Alain Musidlak, Assistant Team Manager Corporate Banking.

How did the partnership between Spuerkeess and Servipay come about?

Bruno: During regular discussions between our sales teams and our professional customers, whether they run small or large companies, one question often arose: Why does Spuerkeess not offer a solution for the provision of payment terminals? 

In response to this clear request, Spuerkeess undertook a search for a payment solution and a suitable partner to provide it. As the project progressed, Servipay quickly established itself as the ideal partner as it is a local player and a leader in the field of electronic payments in Luxembourg.

Alain: Since its creation, Spuerkeess has been committed to meeting its customers’ needs by combining tradition and innovation. Aware of its essential role in supporting the national economy, Spuerkeess strives to support companies, self-employed professionals, freelancers and associations. 

Therefore, we chose Servipay for several reasons. First, their range of terminals perfectly suited our customers’ varied needs. Second, their responsiveness, whether in terms of onboarding new customers or after-sales service, has always been fast, efficient and close to the customer. And finally, there is the fact that it is a family business.

Being close to our customers is a value we share.

Alain Musidlak, Spuerkeess

What are the advantages for retailers and SMEs of opting for Servipay?

Etienne: Servipay is a family business, on a human scale, built on four fundamental values. 

First, we put people and our customers at the centre of everything we do, to provide the best service. Thus, when a customer contacts Servipay, they always have a person on the line to answer them, thanks to our own technical team from Luxembourg, ready to respond at any time, accessible 24/7.

Then, our in-house development teams innovate every day to ensure that our customers always have the best solution for collecting their payments. For example, we were the first to introduce contactless payment in Luxembourg in the full throes of Covid, as well as to offer the latest generation of Android terminals. 

In addition, with our reliable terminals, we offer peace of mind to our customers who can then focus on their business, while we take care of the payments; these are then available in their accounts on D+1. Thanks to our maintenance contract, retailers can always be sure they can rely on their equipment, no matter what happens. Our rates are also very competitive, allowing retailers to use electronic payment to increase their turnover, rather than incurring an additional cost. 

And finally, Servipay is a local player, which, like its retailers, is proud to be developing the economy in Luxembourg. This local focus has enabled us to obtain the “Made in Luxembourg” label since 2018. We have also had the INDR ESR – ENTREPRISE RESPONSABLE label since the beginning of 2025.

How does this partnership benefit Spuerkeess customers?

Thanks to the partnership between Spuerkeess and Servipay, companies of all sizes can now buy or rent payment terminals to easily and securely accept electronic payments.

Bruno Mendes, Spuerkeess

Thanks to the partnership between Servipay and Spuerkeess, customers benefit from an attractive price offer*:

  • Purchase: 10% off the terminal purchase price
  • Long-term lease: 1 quarter free

Benefits with Servipay:

  • Your money in your Spuerkeess account on D+1
  • 24/7 service based in Luxembourg
  • No fixed transaction fees

*Offer valid only for the following payment terminals: PAX A50, PAX A920 PRO, PAX A80 + SP 20, subject to change and while stocks last.

What changes could be in store for Servipay users?

Etienne: The world of payments is constantly changing. It has gone from cash, to the first payment cards, to payments with a smartphone, QR code, etc. We are developing more and more solutions to integrate our payment systems with our customers’ management systems. The aim is to try to remove as much friction as possible at the point of payment. 

Android terminals also give us a great deal of freedom in terms of development, for example with our “PayPerPot” payment solution for events. Starting with the difficulty of managing payments for events, we have developed a business application that finally makes it possible to manage all the event’s financial flows. In this type of situation, the payment terminal does more than simply collect money; it becomes a real ally serving your business. The latest example is the possibility of cashing the tip on it.

Now take advantage of Spuerkeess’s attractive offer to equip yourself with Servipay payment terminals!

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