Etienne: Servipay is a family business, on a human scale, built on four fundamental values.
First, we put people and our customers at the centre of everything we do, to provide the best service. Thus, when a customer contacts Servipay, they always have a person on the line to answer them, thanks to our own technical team from Luxembourg, ready to respond at any time, accessible 24/7.
Then, our in-house development teams innovate every day to ensure that our customers always have the best solution for collecting their payments. For example, we were the first to introduce contactless payment in Luxembourg in the full throes of Covid, as well as to offer the latest generation of Android terminals.
In addition, with our reliable terminals, we offer peace of mind to our customers who can then focus on their business, while we take care of the payments; these are then available in their accounts on D+1. Thanks to our maintenance contract, retailers can always be sure they can rely on their equipment, no matter what happens. Our rates are also very competitive, allowing retailers to use electronic payment to increase their turnover, rather than incurring an additional cost.
And finally, Servipay is a local player, which, like its retailers, is proud to be developing the economy in Luxembourg. This local focus has enabled us to obtain the “Made in Luxembourg” label since 2018. We have also had the INDR ESR – ENTREPRISE RESPONSABLE label since the beginning of 2025.