Why can't I confirm an order?

There are various reasons why you might not be able to confirm an order:

  • You do not have power of authority to confirm it. The "Transmit" button will appear instead of the "Confirm" button.
  • You have already validated this order, but it requires one or more additional validations. The status of the order is "Pending Counter-Validation".
  • The order is not yet finalised for validation. The status of the order is "Draft".
  • The current state of the business entity no longer allows for the validation of payment orders. Please contact your advisor to identify the exact cause(s).