Accessibility in progress
Spuerkeess' digital platforms are evolving to provide optimum access for all users.
We have added functions to make reading and browsing easier. On our www.spuerkeess.lu website, we will shortly be integrating the Eye Able tool to enhance the user experience. This tool allows you to customise the display of content according to your browsing preferences: adjust colours, change text size, simplify reading, and much more. In particular, Eye Able helps people with vision or concentration problems to make better use of our site.
Our commitments
Compliance with European standards
We rely on the European Accessibility Act (EAA), also known as European Directive 2019/882, to design and maintain the accessibility of our online services.
Ongoing improvement
Accessibility is an evolving process. Our websites and applications are regularly audited by independent experts to identify areas for improvement. We will therefore continue to improve the accessibility of our platforms, in order to offer an inclusive service.
Our support
Online
Our S-Net desktop and mobile solutions have been designed to be usable by everyone. We aim to provide an optimal digital experience, also with the help of assistive technologies.
At a branch
Our advisors welcome you to our network of branches with reduced-mobility access, adapted to ensure optimum access to our services.
By telephone
A telephone service is available on +352 4015-1 to help you with your enquiries.
Réclamation
The opinion of our customers and visitors counts. If you have any complaints or comments, please contact our Compliance Business unit:
- Via e-mail: reclamations@spuerkeess.lu
- Via mail:
Service Compliance
1, Place de Metz
L-1930 Luxembourg
Complaints
This procedure is to be used if the website manager has been notified of an accessibility fault that prevents a customer from accessing content or services on the portal and no satisfactory response has been received.
It is then possible to lodge a complaint with the supervisory authority: Office de la surveillance de l'accessibilité des produits et services (OSAPS).
- Via telephone: +352 247 7 6565
- Via e-mail: info@osaps.etat.lu
- Meetings at head office by appointment only