Become a Spuerkeess customer

We are here to help

Dear ING customer,

If ING Luxembourg has terminated your banking relationship, or you simply wish to take the first step, rest assured, Spuerkeess will help you.

We are currently facing a massive number of account opening requests which must be processed in compliance with strict ‘KYC - Know Your Customer’ regulations, and processing may take longer than usual.

Our teams are working tirelessly to satisfy your requests as efficiently as possible and ask for your understanding and patience in anticipation of the situation to stabilise.

Thank you for your interest in Spuerkeess.

The good news in all this!

As a new Spuerkeess customer, you benefit from our ‘Welcome’ offer and get the Zebra Premium package for free for 6 months.

How to proceed: Please select the appropriate procedure for your specific situation:

1. You have already been a customer with us in the past (even a savings account as a child, for example). In this case, please complete this form:

2. You have never been a customer with us. In this case, please open your account online by downloading S-Net. You will find further information here:

If you hold substantial securities assets, you may also be interested in our PRIVATE BANKING services.

Further information:

In any case, you will be requested to provide:

  • Passport or identity card, legible copy of both sides
  • Certificate of residence (less than 3 months old)
  • Origin of funds: salary slips, will or deed of notoriety, life insurance policy, transfer of shares of a company, sales agreement of a property, donation, other
  • Copy of employment contract
  • 3 last periodic statements of your current account

To answer your questions and help you transfer your accounts, your former bank has set up FAQs on its website: