• Article 8: Outsourcing
  Article 8.2 is amended to include the possibility for the Bank to use cloud-based services in connection with its payment services activities.
• Article 9: Complaints
  A new article 9.4 sets the period for customers to bring legal action against the bank to three years. This period begins to run from the date of the event, act or omission that the customer invokes against the bank.
• Article 26: Terms of use
  Article 26.1 is amended to reflect the fact that the physical LuxTrust token is no longer used.
• Article 29: Reception and execution of orders
  Article 29.5 (former Article 29.6) is supplemented to indicate that the provisions of that article also apply to instant credit transfers.
• Article 38: Transfers
  This article is amended to take into account recent changes in European regulations on transfers in euros.

Regulation (EU) 2024/886 of the European Parliament and of the Council of 13 March 2024 as regards instant credit transfers in euro introduces certain mechanisms to further secure payment
transactions falling within its scope. These mechanisms apply to both instant credit transfers and traditional credit transfers.

• Paragraph 38.1 is supplemented to extend the reasons why the bank may refuse to execute a transfer
  order, in particular following mandatory sanctions screening.
• A new paragraph 38.3 draws attention to the introduction by the bank of a service ensuring verification
  of the beneficiary of a transfer, in accordance with the provisions of the aforementioned regulation.
• A new paragraph 38.4 is added to formalise the bank’s obligation to offer instant credit transfers to its
  customers, in accordance with the requirements of the aforementioned regulation.
• Paragraph 38.7 (formerly paragraph 38.5) introduces a distinction depending on whether or not a
  transfer falls within the scope of the aforementioned regulation.
• Finally, paragraph 38.16 (formerly paragraph 38.14) is supplemented by provisions specifying the
  exchange rate applied to the execution of instant transfers outside the bank’s opening hours or on the
  foreign exchange market.

• Article 24: Monetary benefits received on part of the management fees of UCIs
  Article 24 includes details regarding the services provided by the bank that justify the receipt of benefits.